Shipping Policy

Below you will find the average delivery time for all our packages:

• Once an order is placed, we take 1 - 3 working days to process it. During the week, this usually takes one working day, but if you place an order on a Friday evening or over the weekend, it may take a little longer.

• Once your order has been processed, it will be dispatched, and delivery typically takes 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an Order

The ordering process at Shop Name is as simple as possible. First, visit the product page and add the item you want to your shopping cart. To do this, click on the black “Add to Cart” button.

It’s important to check that you’ve selected the correct variants. If everything is in order, click on the “Proceed to Checkout” button. On the information page, enter your address details. Make sure all the information is correct. Once your details are filled in correctly, click on the “Continue to Shipping” button.

On the “Shipping” page, you can double-check the address details you’ve entered. It will also be noted that every shipment is sent completely free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can then proceed by clicking on the “Proceed to Payment” button.

Payment Options

In the payment section, you’ll find several payment methods to choose from. At hellostella.com, all payment options are SSL-encrypted, ensuring you always have a secure payment environment.

• Klarna (deferred payment)

• Credit card (AMEX, Mastercard, Maestro, Visa)

• PayPal

• EPS

• Immediate transfer

Once you’ve selected the correct payment method, click on the “Complete Order” button, and you’ll be redirected to your chosen payment method. Follow the instructions on that page to complete your order. If you encounter any issues with your order, please don’t hesitate to contact us.

Shipping Costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge, with no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

To keep our product prices fair, we collect parcels in large quantities and ship them all at once once we’ve reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are experiencing high demand, and there may be delays due to the ongoing COVID-19 crisis. Please consider this when placing your order. We will do our best to ship your order as quickly as possible.